Holiday Inn Hotel & Suites Owatonna, Owatonna

My stay at the hotel was quite pleasant overall. The rooms, although smaller than expected for a two-room suite, were clean and had some nice extra features. The staff provided good service, including putting up a Christmas tree for us, though there were some minor issues with blame-shifting. The location was convenient for us, though it could use some improvements in terms of cleanliness and size for certain activities. The dining experience was subpar, with overpriced options and unsatisfactory breakfast choices. The facilities were decent, but there were areas that could be enhanced for a better guest experience.

The hotel had spacious and clean rooms equipped with a fridge, microwave, and coffee maker, making it a good value for the money. Despite being slightly smaller than other two queen rooms we've stayed at in the past, the extra features compensated for it. The service was exceptional, with staff being very friendly and displaying battery lights to guide us to our room. The location offered fun activities for both adults and children, although the buffet was an added cost. The dining experience was a mix of positives and negatives, with the food looking like it had been sitting for hours, but the 'cooked to order' breakfast being a highlight. The facilities overall were great, but the darkness and dirtiness of some areas were noticeable.

The hotel rooms were well-equipped with double queen beds, refrigerator, microwave, and a large TV, making it ideal for both big and little kids. While the rooms were clean, warm, and everything worked, the presence of mouse traps was a concerning issue. The service staff on duty around 8:30-9:00 pm were more than accommodating in the game room, showing a friendly and helpful attitude. The location was perfect for food and Cabelas, but the need for a larger and more controlled area by a lifeguard was noted. The dining experience, however, left much to be desired with rock-hard French toast on the menu. The hotel offered facilities suitable for a basic stay.

I decided to stay at this hotel again because of its central location, even though the area looked a bit dark and dirty. The service was quite mixed, with some staff members being helpful while others seemed to dodge responsibility. The dining options were varied, and the hotel facilities were adequate for a basic stay.

I was given a room on the first floor, just a hallway away from a large wedding in the banquet room. The room was pretty standard but felt a bit outdated. On the upside, I had a suite with 2 rooms, offering extra space for my stay.